Terms & Conditions
For all deliveries from Eigenmuse to customer (§ 3 BGB) these Terms and Conditions (German AGB) are counting.
2. Contracting Party
The purchase agreement is made with
3. Offer and Conclusion
3.1 The presentation of products in the onlineshop is not a legally binding offer,but a non-catalog represents.
3.2 By clicking the order button in the last step of the ordering process you make a binding order in the basket of goods.We can confirm your order by sending an order confirmation by e-mail or by delivery of the goods within five days.Deviating from this, by the use of the option prepay a conclusion is made when your order is confirmed by e-mail.
4. Right of withdrawal for customers
Cancellation Terms/Right of withdrawal
You can withdraw your contract within 14 days without giving reasons by textmessage (eg letter, fax, email) or - if your item is delivered before the deadline for withdrawal - by returning the item to us. The period begins in receipt of this text notification, but not before receipt of the goods to the receiver (in case of partial delivery of similar goods not before receipt of the first partial delivery) and also not before the fulfill of our obligations under Article 246 § 2 in connection with § 1 paragraph 1 and 2 EGBGB and our obligations according to § 312g paragraph 1 sentence 1 BGB in connection with Article 246 § 3 BGB. The maintenance for withdrawal is kept by sending withdraw of the case in time.
The withdrawal has to be sent to :
or by e-mail:
Click here for contacting us
The return must be sent to:
Consequences of withdrawal
In case of an effective withdrawal, the mutual received benefits have to be returned and also possibly benefits (eg interest). If you can´t give us back the received usages and benefits (eg usage benefits) or just can return or issue in a part or in deteriorated state, you have to pay compensation in equal value to us. For the deterioration and derived benefits, you have to pay compensation only if the uses or the deterioration is due to a deal with the matter, beyond the consideration of the characteristics and functioning. By "testing the properties and functioning" is the testing and evaluation of the respective goods, as it is possible and common in a shop, meant. Transportable items are to be returned at your expense to us. Obligations to reimburse payments must be fulfilled within 30 days. The period begins for you with the dispatch of your cancellation or the goods, for us with its receipt.
- End of withdrawal rights -
5. Prices and Shipping Costs
5.1 The prices indicated on product pages include VAT and other compenents.
5.2 No shipping costs within the EU. The shipping costs will be communicated to you on the product pages and on the order site.
5.3 If paying by cash, an additional delivery fee in the amount of EUR 6.00 will be charged to the customer. Other taxes or costs are not incurred.
6.1 Delivery is within Germany by DHL. The delivery of our products can also be made to worldwide shipping addresses. The costs for worldwide deliveries you´ll find on our Shipping Costs side
6.2 The delivery time is around 2-5 business days within Germany, abroad (EU) around 3-10 business days. If there are any different delivery times they are shown on the relevant product page.
7.1 Payment is made by one of our payment options
7.2 With the prepay, we´ll send you our bank details in the order and deliver the goods after payment. If you use Paypal as payment option you´ll be led to Paypal official website to confirm your payment. For payments with Sofort Banking, Ideal and Mister Cash you´ll be led to our partner Mollie.
7.3 The right to set-off is available to you only if your counterclaims are legally established in court or are undisputed or acknowledged in writing by us.
7.4 You may only withhold payment if the claims result from the same contractual relationship.
8. Property reserve / Retention of title
Until payment the goods remain our property
The warranty is subject to the statutory provisions. At all time during the statutory warranty period of two years occurring from delivery you have the legal right to remedy (at your option: repair or replacement), and - if the legal requirements - the legal rights of reduction or withdrawal as well as compensation. If you've found a product you can add it in the shopping cart without obligation by clicking the button 'Add to Cart' . The contents of the basket, you´ll see at any time by clicking the 'View Cart' . The products in the cart you can remove from it at any time by clicking the icon 'Trash' . If you want to buy the products in your cart, click on 'Checkout'. Please enter your dates then. The mandatory fields are marked with *. Registration is required. Your data is encrypted. Now select the shipping and payment. After entering your data please check your entries again. By clicking the button 'Send Order' you close the order process. The process can be interrupted at any time by closing the browser window. There are more informations on each site.
Text of contract
The contract will be stored on our internal systems. The terms and conditions you may see at any time on this page. If you have created an account, your account information can be viewed at 'My Account' any time. The order information and the terms and conditions you will receive via e-mail. After completing the purchase of the contract the text of contract is is no longer accessible on the Internet for reasons of security.